Contacts

Do not hesitate to contact us for any further clarification.

+39 0734 840640 info@lemare.it

Do you need help?

In this section it is possible to consult the most frequently asked questions and the relative answers on the topics of greatest interest to users, consult the payment methods and other useful information.

In which countries is it possible to buy?

It is currently possible to buy our items in all countries worldwide.

In which languages can I browse the website?

It is possible to browse the Lemaré website in Italian and English.

Will I receive the same product as the one in the photo?

Yes, but as it is an artisanal item, there may be slight differences in the final colour/grain.

In which countries is it possible to buy?

It is currently possible to buy our items in all countries worldwide.

Is it possible to receive regular emails with information on the new items and special offers from Lemaré?

Yes; to remain updated on new items and exclusive offers reserved to members, you must subscribe to our newsletter.

Is it possible to cancel subscription to the Lemaré newsletter?

Yes. It is possible to reset the password by visiting the section “My account”, and clicking on “Forgotten the password?”. After entering the email address, you will be sent an email containing a link to reset the password.

Is it possible to reset a forgotten password?

Yes. It is possible to reset the password by visiting the section “My account”, and clicking on “Forgotten the password?”. After entering the email address, you will be sent an email containing a link to reset the password.

How can I be sure that I have sent my order correctly?

After sending the order, you will receive an email of confirmation. If you do not receive this email, please contact us.

Can I receive updates on my order status?

Yes, if you created an account before purchasing. Go to the section “My orders” in your account: you can check your order status in real time.

Is it possible to cancel an item from my order?

Yes. Before confirming the order, you can cancel the item you no longer wish to keep in your shopping cart.

What should I do if an item arrives damaged?

Lemaré sells only items in perfect condition. If, for some reason, you should receive a damaged product, please contact us immediately.

What should I do if the wrong item arrives?

If you should receive an item other than that which you ordered, please contact us immediately.